The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. S Moore Motors Ltd, S Moore Motors, smooremotors.com is authorised and regulated by the Financial Conduct Authority (FCA No 658921).
About Our Finance Services
- The Financial Conduct Authority
The FCA is an independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
- Whose products do we offer?
We offer products from a limited number of finance companies. Please ask us for a list of finance companies if you require one.
- Which service will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs for
• Conditional sale
• Hire purchase
• Personal contract purchase
• Personal loan
- What will you have to pay for our services?
No fee for finance products
• As a credit broker and credit intermediary we can introduce you to a limited number of finance lenders and products to assist you with your purchase. These finance providers may pay us for introducing you to them.
You will receive a quotation which will tell you about any other fees relating to a finance policy.
At any point prior to a credit agreement being made you may request information relating to the likely amount of finance commission we receive from our finance partners. This may be verbal or in writing. We will confirm the ‘likely amount of commission we will receive in writing within 7 days.
- Who regulates us?
S Moore Motors Ltd is authorised and regulated by the Financial Conduct Authority.
Our permitted business is arranging finance contracts.
You can check this on the FCAs Register by visiting www.fca.org.uk or by contacting the FCA on 0845 606 1234
What to do if you have a complaint?
If you wish to register a complaint please contact us:
In writing: Sales Manager, S Moore Motors Ltd, 664 Saintfield Road, Belfast. BT8 8BT.
By email: firstname.lastname@example.org
By phone: 02890 812999 / 02890 812245
If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsmen Service.
The Financial Ombudsman is a free, independent service for resolving disputes between customers and financial services institutions. You will need to contact them within 6 months of our final response letter – and they’ll ask to see the letter as summary of our investigation of your complaint.
You can find more information at www.financial-ombudsman.org.uk or they can be contacted using the following numbers
From a UK landline: 0800 023 4567
From a UK mobile: 0300 123 9123
Calls to 0800 numbers are free when calling from a UK landline. 03 numbers cost no more than a national rate call and are included in inclusive minutes for mobiles. Charges may apply when calling from abroad.
- Are we covered by the Financial Services Compensation Scheme [FSCS]?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim.
Further information about compensation scheme arrangements is available for the FSCS.
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